Shipping Frequently Asked Questions

Q. Your Website Says Free Shipping, how do you ship?

A. Sattler Artisans' Alley is pleased to provide FREE shipping with each order for shipments with delivery inside the United States. Depending on order value, your package will be shipped via the United States Postal Service or Federal Express Ground Delivery Service for delivery from 5 to 7 business days from date of shipment from us. If you require faster service, you may choose to have your package shipped via Federal Express 2-Day or Overnight service at an additional charge. Rates for Federal Express shipments vary depending upon size and distance so you must contact our offices to verify availability and pay the additional expense. If you need you package shipped internationally please call our offices during regular business hours to determine additional expense.

Orders are not shipped out on Saturday or Sunday. All customers are urged to inspect their packages for damage or tampering before receiving or signing for receipt. Due to security precautions required for insured jewelry packages, an adult signature is required for the receipt of ALL packages regardless of any signature waivers you may have on file with Federal Express or the United States postal service.

Q. Can I pick up my order?

A. Yes you may. In fact, since the price online covers shipping you may want to call about your item and ask for it to be held so you can pay the fee without the shipping. Our Store Hours are: Tuesday through Saturday 9:30am to 6:00pm
Thursday 10:30 am to 9:00 pm and our phone number is: 830-964-3609.

Q. Can I pay COD?

A. No. We accept Credit Card, PayPal, or Check with valid ID and Cash in the store only.

Q. How long will it take for my shipment to arrive?

A. Within the Continental United States it should take 3-5 business days but please note that shipping times may vary due to unexpected circumstances. We strive to get your order out within 48 hours of receipt of payment confirmation.

Q. How do I change or cancel  my order?

A. If you wish to cancel or modify your order, please send an email as soon as possible to sartisansalley@aol.com We will make every effort to accommodate your request; however, once a product has left our premises for processing and shipping, the purchase cannot be cancelled or modified. In this case, please refer to our return policy.

If your question was not answered here please email us or call us so we can assist you further. Thank you.