Terms & Conditions

This Website, www.sartisansalley.com, is Operated by Sattler Artisans’ Alley. The mailing address for Sattler Artisans’ Alley is 662 Abels’ Way, Canyon Lake, TX 78133

Availability

The service provided by Sattler Artisans’ Alley is on an "AS IS" and "AS AVAILABLE" basis for each individual artisan and Sattler Artisans’ Alley reserves the right to modify, suspend or discontinue the Service, in its sole discretion, at any time and without notice. You agree that Sattler Artisans’ Alley is and will not be liable to you for any modification, suspension or discontinuance of the Service.

Privacy

Sattler Artisans’ Alley has a firm commitment to safeguarding your privacy. Please review Sattler Artisans’ Alley  Privacy Policy. The terms of Sattler Artisans’ Alley privacy policy are incorporated into, and form a part of, these Terms.

Trademarks

All brand, product and service names used in this Service which identify Sattler Artisans’ Alley or third parties and their products and services are proprietary marks of Sattler Artisans Alley and/or the relevant third parties. Nothing in this Service shall be deemed to confer on any person any license or right on the part of Sattler Artisans Alley or any third party with respect to any such image, logo or name.

Copyright

Sattler Artisans’ Alley is, unless otherwise stated, the owner of all copyright and data rights in the Service and its contents. Individuals who have posted works to Sattler Artisans’ Alley are either the copyright owners of the component parts of that work or are posting the work under license from a copyright owner or his or her agent or otherwise as permitted by law. You may not reproduce, distribute, publicly display or perform, or prepare derivative works based on any of the Content including any such works without the express, written consent of Sattler Artisans’ Alley or the appropriate owner of copyright in such works. Sattler Artisans’ Alley does not claim ownership rights in your works or other materials posted by you to Sattler Artisans’ Alley (Your Content). You agree not to distribute any part of the Service other than Your Content in any medium other than as permitted in these Terms of Service or by use of functions on the Service provided by us. You agree not to alter or modify any part of the Service unless expressly permitted to do so by us or by use of functions on the Service provided by us.

Suspension and Termination of Access and Membership

You agree that Sattler Artisans Alley may at any time, and without notice, suspend or terminate any part of the Service, or refuse to fulfill any order, or any part of any order or terminate your membership and delete any Content stored on the Sattler Artisans’ Alley Site, in Sattler Artisans’ Alley's sole discretion, if you fail to comply with the Terms or applicable law.

Colors

We have done our best to display as accurately as possible the colors of the products shown on this website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Errors on our website

Despite our efforts to ensure that the information on our website is accurate, complete and current, there may be instances when information about a Product contains inaccurate or incomplete data, including data about the Product's price or availability. We make no warranty or guarantee that the information on our website is error-free, complete, or current. We reserve the right to correct errors and/or update the content on our website at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the original pay type.

Disclaimer of Warranty

SATTLER ARTISANS’ ALLEY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED AS TO THE OPERATION OF THE SERVICE, OR THE CONTENT OR PRODUCTS, PROVIDED THROUGH THE SERVICE. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. SATTLER ARTISANS’ ALLEY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW. SATTLER ARTISANS ALLEY MAKES NO WARRANTY AS TO THE SECURITY, RELIABILITY, TIMELINESS, AND PERFORMANCE OF THIS SERVICE. YOU SPECIFICALLY ACKNOWLEDGE THAT SATTLER ARTISANS’ ALLEY IS NOT LIABLE FOR YOUR DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT, OR SUCH CONDUCT BY THIRD PARTIES, AND YOU EXPRESSLY ASSUME ALL RISKS AND RESPONSIBILITY FOR DAMAGES AND LOSSES ARISING FROM SUCH CONDUCT. EXCEPT FOR THE EXPRESS, LIMITED REMEDIES PROVIDED HEREIN, AND TO THE FULLEST EXTENT ALLOWED BY LAW, SATTLER ARTISANS’ ALLEY SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, EVEN IF SATTLER ARTISANS’ ALLEY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMERS, WAIVERS AND LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR LIMITATIONS ON CERTAIN WARRANTIES OR DAMAGES. THEREFORE, SOME OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. IN NO EVENT SHALL SATTLER ARTISANS’ ALLEY'S AGGREGATE LIABILITY TO YOU EXCEED THE AMOUNTS PAID BY YOU TO SATTLER ARTISANS’ ALLEY PURSUANT TO THIS AGREEMENT.

LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES, SHALL SATTLER ARTISANS’ ALLEY OR ANY OF THEIR EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THIS WEBSITE.

THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND (WHETHER GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, INCOME OR PROFITS), WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF Sattler Artisans’ Alley HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

IF YOU ARE DISSATISFIED WITH THIS WEBSITE OR ANY CONTENT ON THE SITE, OR WITH THESE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THIS WEBSITE. YOU ACKNOWLEDGE, BY YOUR USE OF THIS WEBSITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.

APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF Sattler Artisans’ Alley UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).

Indemnification

You agree to defend, indemnify and hold harmless Sattler Artisans’ Alley and its affiliates from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

RETURNS POLICY

For all Purchases (website orders, wholesale orders, catalog orders, custom orders), the following return policy applies:

Refund or exchange requests are only accepted in the following cases:

● The product you received has been damaged in transit

● You have received an incorrect product; i.e. the product you received is a different product with a different Item Number.

● The product you received is significantly different than that advertised online

Refund requests will NOT be accepted in the following cases:

● Reasonable variations and imperfections in color, size, patterns, decorations, embroidery, mirror work, thread work, stitching, brass inlay, wood inlay, wood work, or any hand work.

● For products that are advertised as “vintage” or “antique”, refunds will not be accepted for reasons such as “the product looks old, used, or worn out.”

● The product you received does not match your home décor or design theme.

Sattler Artisans Alley products are hand-crafted by artisans in Canyon Lake, TX and surrounding areas. Because of the handmade nature of the Sattler Artisans Alley collection, the products may contain variations in color/pattern and imperfections in making. The imperfections found in handmade products make the product unique and add to their natural beauty.

We strongly encourage our customers to request additional information and photographs of our products before final purchase.

How to handle damaged shipments

If you receive a product that is damaged, you must inform our Customer Service team sartisansalley@aol.com within 7 calendar days of the date of delivery. We will process refund requests for damaged shipments only if informed within this timeframe. Digital photos will be requested from the customer to help our professionals assess the damage incurred. When digital photos are received for your damaged shipment, we will file an insurance claim with the shipping company. Because this process is time-consuming, it may take up to 4-5 weeks to process your refund request.

How to handle return and refund requests, other than damaged shipments:

Please email our Customer Service department at sartisansalley@aol.com with your return/refund request and the reason for your product return, along with digital photos of the product, within 7 calendar days of the date of delivery. We will process your refund request only if informed within this timeframe.

Important Information for all returns/refunds:

If your refund/return request is accepted, you will be responsible for return postage to the return address we provide to you. It will take up to 4-5 weeks to completely process your refund request. Our Customer Service team will make the final decision on whether a refund request is to be accepted or not, based on the evidence and information provided.

Because of our limited return policy, we encourage our customers to request additional information and photographs of our products before final purchase. For additional information or to request additional photographs of our products, please contact us at sartisansalley@aol.com for 24-7 email customer service. We at Sattler Artisans Alley will do our best to ensure that the product you receive will be outstanding in terms of quality, design, and workmanship.